Today Bad Kitty became aware of a site which scrapes and reposts others’ content as its own. So Bad Kitty looked up the hosting company which holds the site. It turned out to be Hostgator.
For an internet service provider, Hostgator’s method of being informed of copyright breaches is rather backward. You can’t do it online, via web form or via e-mail. You have to do it by post or by fax.
Yes folks, that’s right. By post or by fax.
What year are we in again?
Hostgator seem to be stuck in the 1990s.
If the site concerned steals and reports content from a non-US site that means either an overseas rate fax (an outdated technology) or a letter to the US which could take anything up to 8 weeks to arrive. There is no guaranteed delivery from many countries to the US.
In the vernacular, this is a big fat FAIL from Hostgator. If Twitter and Google can use web based forms for reporting copyright breaches, why can’t Hostgator?
Hostgator tweeted to say that their management would love to hear feedback and to send any recommendations to feedback(at)HostGator.com.
Bad Kitty’s recommendation to Hostgator is to get up to speed. This is 2013, not 1993.